How to take orders on WhatsApp without the mess
Chat is a great way to sell, until the messages pile up. These habits keep orders clear and customers happy.
- 1
Keep one place for your prices
Customers ask the same questions again and again. Keep one up-to-date list of items and prices, and send people to it instead of typing it out each time.
- 2
Ask for the same details every time
Collect the item, the quantity, the name, the phone number and the address or date in the same order.
- Item, size or option, and quantity
- Name and phone number
- Delivery address, or a date and time for a booking
- 3
Confirm before you start
Repeat the order and the total in one message and wait for a yes. It prevents most mistakes and disputes.
- 4
Keep a record
A chat is hard to search. Write each order down somewhere you can find it, with its status and whether it has been paid.
- 5
When it becomes too much
If you spend your day retyping orders, a store link does it for you: the customer chooses, the total is calculated and the order arrives complete.
Questions
Share a link to your store with your items, prices and delivery details, so most answers are already there.