Delete your wastore.shop account

1. Sign in at wastore.shop with the account you want to delete.
2. Open the Dashboard, then Account.
3. In the Delete account box at the bottom, choose Delete my account and data and confirm.

Deleting needs a signed-in account so that nobody else can delete yours. That is why this page only explains the steps. Your account and store are deleted straight away.

If you lost access to your account, write to support@wastore.shop from the email address on the account, with the subject Delete my wastore.shop account. We will check that the request is yours and delete the account, normally within 30 days.

• Your account, including your sign-in details and email address.
• Your store: its items, sections, settings and the chat number saved in it.
• Your store’s pictures, and any extra chat numbers (branches) you added.
• Visit and order counts, and item counts, for your store.
• Your own domain connection, if you had one.

A deleted store stops working, including printed QR codes. Its short code and its address name are never given to anyone else. Deleting cannot be undone.

• Payment records. If you bought a plan, the payment provider (Paddle) keeps invoices and transaction records for as long as tax and accounting law requires. We never hold your card details.

Deleting your account cancels your plan straight away. There is no refund for the rest of the paid period, unless our refund policy gives you one.